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What are the shipping terms and rate?
What happens if I am dissatisfied with my order?
What happens if there is a mistake made in my order?
What happens if my order arrives and something is damaged?


What are the shipping terms and rate?
We ship only in The US Mainland. We ship with UPS Ground. The shipping costs are based on the weight and have the same cost for all The US Mainland territory. The shipping rate for one pound is $6.50, for two pounds is $7.50, for each following increase of two pounds is added $1.00. The main shipping warehouse in located in Morrisville, NC.

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What happens if I am dissatisfied with my order?
If you are dissatisfied with your order for any reason, we will refund the purchase price of that item with the following provisions: 1) All items must be returned in their original packaging at your expense: 2) Once the returned item is received, we will refund your purchase price minus the original shipping cost, or applicable portion of the shipping cost.

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What happens if there is a mistake made in my order?
If a mistake is made in your order, we will refund that portion of your order upon our receipt of the returned items.

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What happens if my order arrives and something is damaged?
If you receive your order and any portion of your order is damaged, we will replace those damaged items at no cost to you. To receive your replacement items, please return all damaged goods with an explanation of how the damage occurred. Upon receipt of the damaged goods, we will ship replacements at no extra cost. Unfortunately, we cannot refund the original shipping costs of returned items.

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Last Updated: 7 Aug 2009 13:25:25 PDT home  |  about  |  terms  |  contact
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